1. Introduction

JOS77 ("we", "Platform") takes seriously its responsibility to protect the privacy and personal data of every member using our platform at jos77.vu. This Privacy Policy is provided to clearly and transparently explain how we manage your personal information — from the moment you register until you stop using our services.

Our platform operates under a strict data protection framework, and we are committed to ensuring that every decision involving your personal data is made with care, integrity, and with members' interests at heart. We do not treat privacy as a mere legal obligation — to us, it is the foundation of trust between the platform and its members.

By registering an account at jos77, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, we recommend that you discontinue use of the platform and contact our support team for further clarification.

Note: This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy JOS77 to form a complete picture of your rights and responsibilities as a member.

2. Personal Data We Collect

JOS77 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we may collect:

2.1 Data You Provide Directly

  • Identity Information: Full name, date of birth, identity card number, passport number (for KYC verification)
  • Contact Information: Mobile number, email address, residential address
  • Financial Information: Bank account number, account holder name, bank name, digital wallet details (such as DuitNow, Touch 'n Go, GrabPay, Boost)
  • Login Information: Encrypted username and password
  • Verification Documents: Copy of identity card, bank statement, or other documents submitted during the KYC process

2.2 Data Collected Automatically

  • Technical Data: IP address, browser type, operating system, screen resolution, device information
  • Usage Data: Pages visited, session duration, in-platform actions, search history
  • Location Data: Approximate location based on IP address (country and state only)
  • Transaction Data: Deposit, withdrawal, and wagering activity history
  • Cookie Data: Session cookies, preference cookies, and visitor identifiers
Data Category Example Primary Purpose
Identity Name, IC, date of birth KYC & account verification
Contact Phone, email Communications & security
Financial Bank accounts, digital wallets Transaction processing
Technical IP address, browser, device Security & fraud detection
Usage Game history Experience enhancement

3. How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. jos77 uses your personal data solely for the following purposes:

  • Account Management: Creating, verifying, and maintaining your member account, including the registration process and KYC.
  • Transaction Processing: Processing deposits, withdrawals, and all financial activities accurately and securely.
  • Platform Security: Identifying and preventing fraud, multi-account usage, money laundering, and any suspicious activity.
  • Customer Support: Providing accurate and relevant assistance when you contact our support team via Live Chat or email.
  • Service Communications: Delivering important notices regarding your account, terms changes, promotions (with your consent), and security updates.
  • Legal Compliance: Fulfilling legal and regulatory obligations, including anti-money laundering (AML) compliance and reporting to authorities when required by law.
  • Product Improvement: Analysing usage patterns in aggregate and anonymised form to improve service quality and the overall platform experience.
  • Responsible Gaming: Monitoring wagering activity patterns to identify signs of problem gambling and offer appropriate assistance.

JOS77 does not use your personal data to make automated decisions that could significantly affect you without human intervention. Every major decision, such as account closure or fund suspension, involves a manual review by our team.

4. Data Sharing and Disclosure

JOS77 does not sell your personal data to any third party. However, there are specific situations where we may need to share your information with trusted parties:

4.1 Third-Party Service Providers

We work with carefully selected service providers to operate the platform, including payment gateway providers (DuitNow, FPX, Touch 'n Go, GrabPay, Boost), licensed gaming software providers, and cybersecurity firms. All these providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our instructions.

4.2 Legal Obligations

JOS77 may disclose your personal data to government authorities, law enforcement, or regulatory bodies when required by applicable law, court order, or valid legal process. We will endeavour to notify you of any such disclosure unless prohibited from doing so.

4.3 Rights and Security Protection

We may disclose information as necessary to protect the rights, property, or safety of JOS77, our members, or the public from fraud, security threats, or other unlawful activities.

4.4 Business Transfers

In the event of any merger, acquisition, or asset transfer, member personal data may be transferred as part of that transaction. Members will be notified in advance should this occur, and the new owner will be bound by an equivalent privacy policy.

5. Cookies and Tracking Technologies

JOS77 uses cookies and similar technologies to enhance your browsing experience, maintain session security, and understand how members use our platform. There are three types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, secure sessions, and account verification. These cookies cannot be disabled as they are critical to platform operation.
  • Performance Cookies: Used to collect anonymous statistical information on how users interact with the platform for improvement purposes.
  • Preference Cookies: Saves your preferences such as language settings, display theme, and login details for a smoother experience on your next visit.

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect core platform functionality. For detailed guidance on cookie management, refer to your browser's documentation.

6. Data Security Measures

Protecting your personal data from unauthorised access, alteration, disclosure, or destruction is among JOS77's highest priorities. We implement multiple layers of comprehensive technical and organisational security measures:

  • Data Encryption: All sensitive data is encrypted using AES-256 standards at rest and TLS 1.3 in transit.
  • Access Controls: A Role-Based Access Control system ensures that only authorised personnel can access member personal data.
  • Two-Factor Authentication (2FA): Available for all member accounts as an added layer of protection during login.
  • Continuous Monitoring: An automated 24/7 monitoring system detects and alerts on any unusual or suspicious activity on the platform.
  • Regular Security Audits: Penetration testing and security audits conducted regularly by independent third-party experts.
  • Data Backup: Data is regularly backed up to secure locations to ensure rapid recovery in the event of a technical disruption.

Important Reminder: While we take all reasonable steps to protect your data, no system is ever 100% completely secure. You also have a responsibility to protect your account password and not share your login credentials with anyone.

7. Data Retention Period

JOS77 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. In general, the retention periods are as follows:

  • Active Account Data: Retained for as long as your account remains active and for an additional period after account closure to allow resolution of any outstanding claims or disputes.
  • Financial Transaction Data: Retained for a minimum of seven (7) years in accordance with applicable financial and tax legal requirements in Malaysia.
  • KYC Documents: Retained for the period specified by regulatory authorities, typically between five (5) and seven (7) years after the business relationship ends.
  • Communication Logs: Customer support records and communications are retained for three (3) years for dispute resolution and service improvement purposes.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are stored for a set period, typically not exceeding two (2) years.

Once the retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

8. Your Rights Over Personal Data

As a jos77 member, you have clear rights regarding your personal data. We respect and facilitate the exercise of these rights:

1
Right of Access

You may request a copy of all personal data we hold about you in an easily understandable format.

2
Right to Rectification

You may request correction of inaccurate or incomplete data via your account settings or customer support.

3
Right to Erasure

Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.

4
Right to Restriction

You may request that we restrict the processing of your data in certain situations while a dispute or review is in progress.

5
Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another service provider.

6
Right to Object

You may object to the processing of your data for direct marketing or profiling purposes at any time without providing a reason.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to your request within 30 business days. We may need to verify your identity before processing any request in order to protect your account security.

9. Third-Party Links and Services

The JOS77 platform uses services from trusted third-party providers to deliver the best user experience. While we choose our partners carefully, our Privacy Policy does not cover the privacy practices of these third parties.

Payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost have their own privacy policies governing how they handle your transactions. We recommend reading the respective provider's privacy policy to understand how your data is managed in the context of payment processing.

Game software providers operating live casino, slots, fish shooting, and wagering games are also subject to their own data protection standards. All providers are selected based on reputation, valid licensing, and compliance with international industry standards.

10. Changes to the Privacy Policy

JOS77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect member data.

If we make material changes to this policy, we will:

  • Displaying a clear notice on the platform's home page at least 14 days before changes take effect.
  • Sending notices via email to the address registered in your account.
  • Updating the "Effective Date" at the top of this document.

Your continued use of our platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how jos77 handles your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week directly within the jos77 platform — the fastest way to get an immediate response.
  • Privacy Email: [email protected] — for written inquiries that require an official record.

Our data protection team will handle your request with full seriousness and professionalism. For complaints that cannot be resolved through us, you have the right to refer to the relevant data protection authority in your country.

This document is the official JOS77 Privacy Policy, effective from 1 January 2026.